Effective date: November 2, 2026
Refund and Cancellation Policy
Our services
Bad Media provides custom creative services, including ideation, scripting, video editing, creative variations, quality checks, revisions, and final delivery. This policy explains how cancellations and refunds are handled.
Our 14-day guarantee
Our website promises to remove your agency’s ad creative bottleneck within 14 days, or you do not pay. Before an engagement begins, we agree in writing on the production requirements, deliverables, completion criteria, and kickoff date covered by that promise. These details must be disclosed before you commit to payment; they cannot be introduced later to reduce the advertised guarantee.
If the guarantee is not met
If we fail to meet those agreed commitments within 14 days for reasons within our control, you do not owe the service fees for the guaranteed engagement. Service fees already paid for that engagement will be refunded. If missing client materials or approvals prevent progress, we will notify you and document any agreed timeline adjustment. The guarantee concerns creative production and delivery; it does not promise revenue, conversions, or return on advertising spend.
Cancellation before work begins
If you cancel before work begins, payments will be refunded, less any third-party expenses that you specifically approved in advance and that cannot be recovered. We will explain any deduction.
Cancellation after work begins
Outside an applicable guarantee claim, cancellation after work begins may require payment for completed work at the agreed milestones or rates and approved, nonrecoverable third-party expenses. We will account for those amounts and refund any remaining prepaid balance. Deductions will not exceed the agreed project price. This does not reduce your rights under our 14-day guarantee.
Revisions and service issues
If work does not match the agreed brief, provide specific feedback so we can address it. New concepts or changes to the scope may require a separate quotation approved by you. Revision requests do not remove an applicable guarantee or legal remedy.
Recurring engagements
Any recurring billing cycle, renewal terms, and cancellation deadline must be provided in your written agreement before you subscribe. Cancellation stops future renewals under those terms. Current-period refunds depend on completed work, applicable guarantees, and your legal rights.
Requesting and receiving a refund
Contact us with your name, project or invoice reference, and the reason for the request. We will review the request and communicate the decision and expected processing timing. Approved refunds normally use the original payment method; your payment provider may require additional processing time.
Your rights and contact
Nothing in this policy excludes a right or remedy that cannot lawfully be excluded. A project agreement may add protections but cannot retrospectively reduce a guarantee already promised to you. For questions or requests, contact Bad Media on Instagram or use the contact channel provided in your project agreement. You can also schedule a call. Please do not send sensitive personal information in an initial message.